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Walk in Shower Enclosure

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Quadrant Shower Enclosure

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LED Mirror

Mirror Cabinet

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Touch/Button/Infrared Switch

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RADIATOR

Towel Rails

Radiator Cover

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Flat Panel/Oval Column

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Shipping Return Aftersales Feedback Notice

1. To save yourself time and reduce delays, fees and hassles , make sure you insert the correct delivery address and the correct product/quantity you require at the point of purchase.

2. Items ordered before 10am will be dispatched on the same day, items ordered after 10 am will be sent on the next working day. Delivery time may vary depending on what items you have ordered. Please message us should you have any questions on this. Also, we are unable to place any orders on hold as per eBay terms and conditions.

3. If you are not in when delivery has been attempted there may be an extra postage charge incurred before we can resend the item. If you then refuse to have the item after deliveries have been attempted the £25 return charges will be deducted from your refund.

4. Please be aware that the courier service can only deliver your items to your front door providing that you are on the ground floor.

5. Free postage to most areas in UK , however If you fall into the following postcodes or areas, you will need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let us know.

Fee	Postcodes
Free postage to mainland UK
￡39	PO30-41
￡69	BT
￡99	IV,KW1 - 14,PA34, PA37-39 PH19-40, PH49-50 PH41, IM, PA20,PA31,PA35,PA41+,KA27,TR21-25
Areas we don't post to	JE,GY,ZE,HS

WRONG ITEM ORDERED OR CHANGE MIND

Please message us via eBay within 14 days after the purchase. We can then advise on the return procedure.

We can arrange collection on your behalf at a cost of £39 for single item and £78 for multiple items with an extra £15 per item that has been opened. This would cover you for any damages or loss that may occur during transit.

Alternatively you can arrange your own courier but please make sure that the courier would provide you with tracking information and also cover you for the cost of any damages or loss as we would not be held liable. Once the item has been returned we will assesss the return condition

FAULTY ITEM

In the unlikely event that your item is faulty please report the fault to us within 7 working before you start a return procedure. We would require a photo or video showing the fault clearly to provide assistance.

ITEM DAMAGED OR NOT RECEIVED

Any damage or shortage of items upon delivery must be reported to our customer service team within 7 days to be validated. Photos may be required. Goods that have been fitted or installed will not be considered for return unless there is a manufacturing defect; the relevant product guarantee then applies.

PRODUCT SPECIFICATION TERMS & CONDITIONS

As a continually evolving company, we reserve the right to change product specifications without prior notice. Due to this, we advise no installation preparation takes place prior to receiving the product.

Product colours & finishes represented online and on the actual product might differ slightly.

If you are satisfied with the product and customer care received please write a feedback of your experience with us.

In the unlikely event that you are not satisfied, please contact us before leaving any feedback, we will then do our utmost to solve problem for you.

Please kindly note that delays could potentially occur as couriers have encountered operational issues due to COVID-19, resulting in some items not being scanned and delays to deliveries. We are working to prioritise delivery for essential services.

Your help and understanding will allow us to continue to support essential services across the United Kingdom during this national crisis.

**Effective immediately and until further notice - Our TNT delivery service may be impacted due to COVID-19 as noted below

Before: next working day delivery
Now: 30 working days