1. To save yourself time and reduce delays, fees and hassles , make sure you insert the correct delivery
address and the correct product/quantity you require at the point of purchase.
2. Items ordered before 10am will be dispatched on the same day, items ordered after 10 am will be sent
on the next working day. Delivery time may vary depending on what items you have ordered. Please message
us should you have any questions on this. Also, we are unable to place any orders on hold as per eBay
terms and conditions.
3. If you are not in when delivery has been attempted there may be an extra postage charge incurred
before we can resend the item. If you then refuse to have the item after deliveries have been attempted
the £25 return charges will be deducted from your refund.
4. Please be aware that the courier service can only deliver your items to your front door providing that
you are on the ground floor.
5. Free postage to most areas in UK , however If you fall into the following postcodes or areas, you will
need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let us
know.
| Fee |
Postcodes |
| Free postage to mainland UK |
| ￡299 |
PO30-41 |
| ￡299 |
BT |
| ￡299 |
IV,KW1 - 14,PA34, PA37-39 PH19-40, PH49-50 PH41, IM, PA20,PA31,PA35,PA41+,KA27,TR21-25 |
| Areas we don't post to |
JE,GY,ZE,HS |
WRONG ITEM ORDERED OR CHANGE MIND
Please message us via eBay within 14 days after the purchase. We can then advise on the return procedure.
We can arrange collection on your behalf at a cost of £39 for single item and £78 for multiple items with
an extra £15 per item that has been opened. This would cover you for any damages or loss that may occur
during transit.
Alternatively you can arrange your own courier but please make sure that the courier would provide you
with tracking information and also cover you for the cost of any damages or loss as we would not be held
liable. Once the item has been returned we will assesss the return condition
FAULTY ITEM
In the unlikely event that your item is faulty please report the fault to us within 7 working before you
start a return procedure. We would require a photo or video showing the fault clearly to provide
assistance.
Please kindly note that delays could potentially occur as couriers have encountered operational issues
due to COVID-19, resulting in some items not being scanned and delays to deliveries. We are working to
prioritise delivery for essential services.
Your help and understanding will allow us to continue to support essential services across the United
Kingdom during this national crisis.
**Effective immediately and until further notice - Our TNT delivery service may be impacted due to
COVID-19
